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Privacy Policy

Privacy Policy Statement

We want to give you the best possible customer experience. We know how much data security matters and with this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. This privacy notice describes how we collect and use personal information in accordance with the General Data Protection Regulations 2018 (GDPR) As a company we operate many systems and manage an array of information. Within this The Kay Group will be recognised under GDPR legislation as a ‘Data Controller’. This means we are responsible for how we hold and use personal information. The ways in which Personal Data is Collected:

  • As part of the recruitment process
  • To respond to your queries, refund requests and complaints
  • When you fill in any forms. For example, if an accident happens in store a member of our staff may collect your personal data.
  • Your image and car number plate may be recorded on CCTV when you visit our stores and forecourts. Such systems are operated for the security of both customers and colleagues. We do this based on our legitimate business interests.

This Company adheres to the principles relating to the processing of Personal Data as set out in the GDPR which require Personal Data to be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that have been clearly explained to you
  • Accurate and kept up to date
  • Kept only as long as necessary for the purpose for which it was collected
  • Kept securely

We may be required to disclose your personal data to the police, enforcement, insurance companies, solicitors or any other regulatory Government body upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration. As part of our ongoing commitment to the safety of our customers and staff The Kay Group has secured the services of Forecourt Eye www.forecourteye.co.uk . As such we may be required to share CCTV images and Biometric Image Captures to minimize the impact of unlawful acts. Both services are fully GDPR compliant and their individual privacy notices may be viewed on their websites.

Credit Reference and Affordability Checks

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

  • Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
    FCA Firm Reference Number: 742313
  • TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
    FCA Firm Reference Number: 737740

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:

We hope this Privacy Notice has been helpful in setting out the way we handle your Personal Data. If you have any queries, please contact Head Office enquiries@thekaygroup.co.uk or for further information Click Here.